At Adeline Path, we are committed to providing high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a refund policy to ensure a positive shopping experience. Please review our refund policy below.
1. Eligibility for Refund
- Damaged or Defective Products: If your order arrives damaged or defective, you are eligible for a refund. Please notify us within 7 days of receiving your order.
- Incorrect Items: If we send you the wrong product, please contact us within 7 days of delivery for a full refund or exchange.
- Non-Damaged Returns: As we offer a cash-on-delivery payment option only, we do not accept returns for products that are not damaged or defective. Please ensure you carefully review your order before completing your purchase.
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [[email protected]] with your order number and a description of the issue (damaged item, wrong item, etc.).
- Provide Photos: If applicable, attach photos of the damaged or defective product to help us process your refund request.
- Refund Approval: Once your request is reviewed, we will notify you via email if your refund is approved.
3. Refund Process
- Refunds will be issued in the same form as the original payment method (though we do not store or process card details, refunds will be made via cash upon return of the product).
- We process refunds within 7 business days of approval.
- If you paid via cash on delivery, refunds will be processed by bank transfer or other available payment methods depending on the situation.
4. Exchanges
We do not offer exchanges at this time. If you receive a wrong or defective item, you are entitled to a refund (as mentioned above) but must place a new order for any desired replacement.
5. Refund Eligibility Timeline
Refund requests must be made within 7 days from the date of delivery. After this period, we are unable to process any refund requests.
6. Shipping Costs
- For defective or wrong items: Shipping costs for returns will be covered by Adeline Path.
- For all other cases: Shipping costs are non-refundable and will be the responsibility of the customer.
7. Contact Us
If you have any questions regarding our refund policy or need to initiate a return, please contact us [email protected].